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URGENT: Leak in basement on to electrics

Reported anonymously at 10:29, Mon 5 October 2020

Dear TFL, The basement of my barbershop is undertaking serious water damage caused by one or more loose areas in the paving, at the front of the shop. I recently had the concrete portion at the front of my shop, re-surfaced with watertight concrete (by Herts Heritage) and had a registered professional (Jamie from DrySeal Basements) come and take a look at the damage yesterday, who since assessing the matter from both in and outside the building has advised me to inform you about this problem, as i’ve done everything I can from my end. I called your out of hours operator on Friday night, who advised me to call Thames Water, who sent A engineer out (ref:1019030670) that checked my internal pipes and external waste pipes - deeming them all in working order. I tried calling your operator back several times but was disconnect every time, leaving me no choice but to lay my own DPM over the area to stop further damage. Please find attached photos of areas mentioned and damaged caused. This is a URGENT matter as its leaking on to my main electrical board, for the whole business. Thank you, Kem