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Severe warping of the road

Reported anonymously at 16:18, Wednesday 27 July 2022

Ref case# 17107593 I exited the number 38 bus, at the Victoria Station bus stop, from the rear on the 4th July 2022 at around 1922-1926. As I went to step down from the pavement to the road, I fell down face first on to the road, I saved my upper body with my hand, but I rolled and sprained my left ankle and I have been in pain for 3 weeks now (estimated full recovery time of 4-8 weeks) and not been mobile for both work and leisure during this period. The reason I fell was due to severe warping of the road where the buses line up, this road should not be of such poor standard as it is in one of the busiest places in London and should be made of suitable construction for its use update of injury: roll and sprain of the left ankle, has caused severe pain along with the stress of not being able to be mobile for 3 weeks now why the TFL has been negligent: the road should not be warped, where the number 38 buses line up at the Victoria Station, from the weight of the buses. I originally complained to the council first (see attachment) and they have referred me to TFL, as they say TFL has jurisdiction over this property. TFL knew this was going to be a bus shelter and should have used suitable materials or construction techniques to make the road fit for purpose. The road is a real hazard for pedestrians crossing and I am sure there are many others who have fallen or tripped up due to this surface. Please fix this. Direction of Travel: walking from the bus to the train station Date of Travel: 04/07/2022 Time of Travel: 19:25 Location: Victoria Bus Station (Stop D), London SW1E 5ND, UK Latitude: 51.496071 Longitude: -0.143762