Help with Street care

Our Street care tool lets you to tell us about problems you see on the streets of London such as roadworks, damaged traffic lights, and other street defects. It’s the quickest and easiest way to report an issue to us.

You can report problems with:

  • Bus stops and shelters
  • Graffiti and flyposting
  • Hoardings and scaffolding
  • Litter
  • Mobile cranes
  • Roadworks
  • Road, cycleway and footway defects – potholes
  • Street lights and traffic lights
  • Trees

To report other issues, you can visit our website to find out how to contact us.

Only use Street care for problems such as those listed above, otherwise there will be a delay in your report getting to the right department.

How to report a problem

Enter a postcode or location and you’ll see a map of that area. You can view problems already reported in that area, or report ones of your own by clicking on the map at the location of the problem.

Once you submit your report, it will be sent to the relevant team at Transport for London who will then investigate and respond.

The tool is free to use, and works on most devices including mobile phones.

Technical support

If you are experiencing any technical issues with the ‘Street care’ tool please let us know using our contact page.

Responding to your problem

We’ll aim to resolve your issue within the timescale we give you, this will depend on the type of issue. However, it may take us a little longer than planned in periods such as bad weather or large unplanned events.

How we manage London’s roads

Managing London's road network is shared between Transport for London, Highways England, and the 32 London boroughs, plus the City of London.

  • We manage the 580 km of the Transport for London Road Network (the TLRN sometimes called 'red routes')
  • We also are responsible for the maintenance, management and operation of the Capital's traffic lights, bus stops and the majority of bus shelters
  • Highways England manages the national motorway network, including the M25, M1, M4 and M11

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