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Divert 65 bus service diverts around Chiswick roundabout but no announcement approaching previous useable business stop to inform passengers to disembark before the diversion.

Reported in the Incorrect timetable information category anonymously at 20:44, Sun 19 January 2020

Sent to TfL 12 hours, 11 minutes later. TfL ref: FMS1948770.

The 65 bus service is on diversion from Richmond towards Ealing and there is no information or detailed announcements about the diversion that takes the bus past Kew bridge station and then around Chiswick roundabout before turning right towards Brentford and, I was hoping then onward before turning right into Albany road, except the 65 bus I was on service stopped the stop before ‘Waterman’s Centre’ What I am disappointed in is the total lack of information on the bus or warning of the details of the diversion, let alone the bus termination before reaching Ealing

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Updates

  • Thank you for your report. We have re categorised this and it will now be directed to the appropriate team to resolve.

    Category changed from ‘Roadworks’ to ‘Incorrect timetable information’

    Posted by TfL at 08:52, Mon 20 January 2020

  • Your report has been investigated by our team and unfortunately it cannot be resolved through Street Care. Please contact our customer services team on 0343 222 1234 or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 16:30, Wed 22 January 2020

This report is now closed to updates. You can make a new report in the same location.