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No signage and dilapidated overall state

Reported in the Damage - other (bus stops and shelters) category anonymously at 20:03, Sun 2 February 2020

Sent to TfL 2 minutes later. TfL ref: FMS1974977.

The overall state of this bus stop at one of the most important sites in London -Paddington - is an absolute disaster.

No signs, no bus plans, no digital display boards ....this caused disorientation and confusion. I have no idea which bus stop I was at and which buses were running from there. This was also the case for many other tourists how is this possible, we are paying increased fees for TfL and you leave us with this disgrace I had to resort to getting a taxi I’m appalled, This is a sign of disrespect to all taxpayers and tfl customers

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  • Thank you for your report. We will now assign this to the relevant team to investigate.

    Posted by TfL at 13:33, Mon 3 February 2020

  • Your report has been investigated by our team and unfortunately it cannot be resolved through Street Care. Please contact our customer services team on 0343 222 1234 or by using this web form help-and-contact/ contact-us-about-streets-and-other-road-issues who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 14:18, Mon 3 February 2020

This report is now closed to updates. You can make a new report in the same location.