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Prolonged wait for pedestrian green man

Reported in the Pedestrian wait button not working category anonymously at 19:21, Wed 4 March 2020

Sent to TfL 4 minutes later. TfL ref: FMS2040857.

This has been an issue for a while and I have reported before. This affects the whole of the junction at Queen Street/Queen Victoria Street. On arriving at crossing on foot the pedestrian "wait" sign is often lit. This morning ~08.50, I waited for over 7 minutes before I could cross. This was despite very light road traffic. The traffic signal over the same period were allowed to go approximately 6-7 times whilst the red man remained lit. I currently have reduced mobility and I need to wait for the green signal. It seems odd tto make pedestrians wait this long. The fact is that most don't and in the time I was there I estimate hundreds just took the chance and crossed anyway increasing risk to themselves and other road users. Yesterday I observed a man in a powered wheel chair crossing on a red signal due the time he had waited. Ironically when I did get a green signal this morning I was almost hit by a cyclist running a red light!! Either there is an issue with the phasing or the priority is to the detriment of pedestrians. I would like to know the outcome please.

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  • Your report has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have passed this to our contractors and it will be fixed within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 19:30, Wed 4 March 2020

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