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Manhole cover rocking

Reported in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 22:25, Tue 10 March 2020

Sent to TfL 5 minutes later. TfL ref: FMS2053889.

Manhole cover keeping us awake at night - worse customer service from TFL - first reported 30 December - nothing done - want to submit complaint, no contact details provided - would anyone within TFL please do their job and get this fixed, the whole neighbourhood would benefit from 1 professional skilled person taking us serious and getting this done. Thank you

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Updates

  • Your report has been investigated by our team and this is not owned by Transport for London which means that we are not able to resolve the issue. We have contacted the owner to ask them to make the repairs and have made it safe in the meantime. Should you need anything else or have any questions please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 15:23, Thu 12 March 2020

  • Andrew Clapham from your Customer Service informed today that TFL has to fix it, just like last time after 15 months of denying and just not wanting to do the job - nobody else owns the cover, so it is yo to TFL as he also finally admitted - I’m afraid you have to roll up your sleeves TFL and finally after 11 weeks this time fix it. Hope you do a proper job this time, as last time it got loose again after just 5 months.

    Posted anonymously at 23:13, Thu 12 March 2020

  • It IS now TFL’s responsibility - see attached email - Please stop giving hideous updates and go out there and fix it instead.

    Posted anonymously at 08:03, Fri 13 March 2020

This report is now closed to updates. You can make a new report in the same location.