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Damaged manhole cove near bus stop EJ

Reported in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 10:37, Fri 5 June 2020

Sent to TfL less than a minute later. TfL ref: FMS2143164.

Broken manhole cover on part of West Hill, between Ashcroft academy and the entrance to Keswick road. This is very loose and there is constant loud noise from it day and night when cars and trucks go over it.

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  • This manhole cover was reported on the 30th May. It still has not been repaired. The noise is now so loud and so constant, that it is becoming impossible to work from home effectively or sleep at night. This constant loud banging noise is really affecting my quality of life. I cannot concentrate on anything or think straight. Please can this be fixed immediately.

    Posted anonymously at 08:56, Wed 17 June 2020

  • Hello tfl, since you think that "every journey matters" how about every person's sanity matters?! Every single car that drives on West Hill over this manhole cover creates an ever increasing loud crashing noise that reverberates in my flat and in my head. I urge you to address this, please.

    Posted anonymously at 09:37, Wed 17 June 2020

  • I've had difficulty sleeping at night for a long time from this. Double glazing windows are not making a difference.

    Posted anonymously at 11:25, Wed 17 June 2020

  • This manhole cover in the Westbound carriageway is still in need to repair. The ironwork stands proud of the road surface and makes a noise every time a vehicle passes over it.

    Posted by Gareth Hadley at 20:11, Wed 17 June 2020

  • My wife's sanity is slipping. Please help by fixing this manhole cover. I'm afraid of what further impact this could have.

    Posted anonymously at 15:13, Fri 19 June 2020

  • See attached photo of manhole cover in question.

    Posted anonymously at 16:33, Sat 20 June 2020

  • It Sounded as though somebody did a temporary repair at the weekend. But it has already started to fail and it’s getting louder and louder this morning it returned to a constant banging sound as Cars ran over it. This needs to be properly fixed to avoid the unbearable racket it quickly escalated to last time.

    Posted anonymously at 08:30, Wed 24 June 2020

  • This manhole over is literally driving me insane when is someone going a do something about this?!

    The noise is loud and relentless, I can’t sleep when we have gone as far as to purchase noise dampening double glazing. Does anyone know who is directly responsible? Would legal action be a possible avenue to peruse?

    Posted anonymously at 23:20, Sun 28 June 2020

  • This was taken today. A total joke of a fix. This is causing a lot of stress and distress to us and our neighbours. Can TFL get this fixed ASAP please.

    Posted by J Livingstone at 22:10, Mon 29 June 2020

  • It’s been now over 5 weeks that this manhole has been making horrible noise through out the day and night when cars are passing over it. It has now really effecting my health, I can’t sleep at night because of the horrible noise and during the day it’s impossible to be at home and be in peace or be able to work. I know this has been reported long time ago and it is still an issue. They have put the temporary fix on it last week which lasted for 2 days. I was watching the guy from my window when he came to fix it, he literally spent 5mins putting some tarmac over it and left. The manhole is located right in the middle of A3. We have been going through this every year as far as I remember.. This manhole needs to be relocated and be put somewhere that cars are not passing over it. So one time fix forever other wise this is going to happen over and over again.

    Posted anonymously at 21:08, Tue 30 June 2020

  • Your report has been investigated and we have reported this to our contractors. If this confirmed as a safety issue it will be made safe within two hours. If owned by us, we will carry out a permanent repair at a later date. If owned by others this will be passed to them for a permanent repair. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 12:31, Wednesday 13 January 2021

  • This manhole cover has become even more loose and incredibly loud in the past week. It is becoming impossible to work and sleep because of the constant banging noise. Please can it be fixed asap.

    Posted anonymously at 22:41, Monday 1 February 2021

  • We are back to sleepless nights and more frustration as the man hole cover is banging day and night. What happened to a permanent fix?

    Posted by J Livingstone at 23:30, Monday 1 February 2021

  • Here we are again, once every Six month we have to go through this horrible 24 hours banging noise coming from the manhole right in front of my window. It’s getting unbearable, an urgent repair required plz.

    Posted anonymously at 07:48, Tuesday 2 February 2021

  • Please treat this as a matter of urgency. In this 3rd lockdown, people are already at their wit's end. No sleep can be the tipping point for some serious mental health issues. This has not been repaired properly numerous times. Please can we resolve this issue permantly this time. Thanks

    Posted anonymously at 08:45, Tuesday 2 February 2021

  • How and why has this manhole cover not been moved off the road?! Once again it is banging 24 hours a day while we all try to sleep and work. The came to fix it before but it just keeps getting lose again and again. This needs a permanent solution urgently as its sending us all crazy while were all stuck at home during lockdown

    Posted anonymously at 10:58, Tuesday 2 February 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 11 February 2021

  • In a plot twist that none of us were expecting, this manhole cover was actually broken by maintenance workers at 2am (3/3/21). This had been fixed on the 11th Feb. It is now so loud and making it impossible to work and sleep. This needs to be addressed immediately, please.

    Posted anonymously at 08:43, Wednesday 3 March 2021

  • I was woken up at 2am last night by your workers making the loose manhole cover even worse. I do not know how or why. But that is what happened.

    Seriously guys. What is going on with this? Can you please move it. The bottom line is, you clearly are not able to secure the heavy metal manhole in tarmac! There is far to much heavy traffic on this road. It will keep needing to be refitted. You need to move it. If this persists I think you will find that a lawsuit will be raised.

    Posted anonymously at 09:33, Wednesday 3 March 2021

  • The manhole is broken again. It’s like Groundhog Day around here! When will it be sorted for one and all? It has been repaired about 10 times that I am aware of. This is becoming totally ridiculous. TFL you need to do a better job managing the repair as these temporary fix’s are a nuisance to both residents and road users not to mention a total waste of time and money.

    Posted anonymously at 08:46, Thursday 15 April 2021

  • This manhole cover is broken yet again. This is completely unacceptable. It has been broken many times in the past year alone. The noise is so loud and it is relentless. It bangs non-stop 24/7. This is so distressing for residents trying to work form home. I cannot sleep at night because of this. Please schedule this repair as a matter of urgency.

    Posted anonymously at 09:27, Saturday 17 April 2021

  • Please can this manhole cover be fixed asap. Something needs to be done about this permanently. Complaints about the noise from this same manhole cover have been going back many years. It is so loud and the cars and trucks are going over it at high speed, all through the night. I cannot sleep because of this. I cannot work because of this. It is horrendous. My mental health is suffering as a result. Please fix it properly. I am sick of half hearted attempts at fixing this and we are back at square one within a matter of weeks. This is truly awful for local residents.

    Posted anonymously at 20:27, Monday 19 April 2021

  • Yet another sleepless night because of this manhole cover and facing into another day of relentless loud banging from it. Please fix this immediately. My mental health is really suffering because of it. I cannot get away from the noise, no matter where I go in my flat. It is truly horrendous.

    Posted anonymously at 07:31, Wednesday 21 April 2021

  • This manhole cover is once again causing a constant racket which we have to listen to 24/7. It is keeping us up at night which is sending us all crazy yet again. This is completely unacceptable that so many people keep having to suffer due to incompetence with the same issue over and over. We need a permanent solution to this now before we all go mad

    Posted anonymously at 13:29, Wednesday 21 April 2021

  • This man hole cover is literally driving us insane!

    Posted anonymously at 14:45, Wednesday 21 April 2021

  • TFL I am shocked that you have chosen to ignore this problem for so long. People have explained the distress they are in from the incompetence of your last repair and you have chosen to do nothing to rectify it. It’s disgraceful.

    Posted anonymously at 07:45, Friday 23 April 2021

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