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Wait timer times out before the lights turn to red.

Reported in the Pedestrian wait button not working category anonymously at 12:31, Tuesday 30 June 2020

Sent to TfL less than a minute later. TfL ref: FMS2179277.

The wait button consistently goes off without making the lights go to red and allowing pedestrians to cross. Has been an issue in the 4 years since I have lived here but seems to be getting worse. Always worse when Thames Water are in the area (every 2-4 months digging up the road). Today had to press it 4 times (i.e. I pressed it, it would light up "wait" but then go dark without changing the lights to red). It may be too sensitive to people crossing the road or stepping out a little - does this trigger it to 'cancel'? Very busy road and takes a long time to change to red anyway, so when it gets cancelled it's very frustrating.

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Updates

  • Your report has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have passed this to our contractors and it will be fixed within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 15:48, Tuesday 30 June 2020

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