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Noisy water works (excavation) in the middle of the night

Reported in the Roadworks category anonymously at 13:53, Tuesday 30 June 2020

Sent to TfL less than a minute later. TfL ref: FMS2179452.

On Friday night between 11pm and 2am, thames water were carrying out works to which they had to drill into the road to find specific infrastructure. I live at 383a Brixton Road and was unable to sleep or even watch the tv because this was so incredibly loud. I spoke to Thames Water that evening who told me the council had given them a permit, then when I spoke to the council I was told that TFL had in fact done so. Why on earth did this happen during the night when people are sleeping? The traffic was passing without a problem, so I will not accept traffic as an answer. If you manage to provide a good reason for these works occuring at this hour, I cannot fathom why residents were not informed in advance so that we could make alternative sleeping arrangements. I'd like an answer to both of these points as I am still furious about it, and want to be sure it won't happen again. Who agreed these works, why and where was the communication?

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  • Thank you for your report. This will now be investigated by our team, where possible and appropriate action will be taken. We will still try to update on the progress within 10 days, however in the current circumstances it may not be possible to do so while we focus on keeping our roads safe for critical workers as they to continue to support London

    State changed to: Investigating

    Posted by TfL at 17:45, Tuesday 30 June 2020

  • Afternoon, although Transport for London have agreed the works and times were agreed to accommodate buses LB Lambeth Environmental should have been consulted by the utility to agree noisy working times as this is something Transport for London cannot agree. If the borough does not agree the times the utility should then refer back to Transport for London so we can reassess based on this. The borough will have standard times for noisy works to take place and if the utility wish to work outside of these then they can apply for a licence to carry out the works. The works were to uncover a valve so I can only assume they found it was damaged and carried out the repair straight away instead of logging it and returning under another slip number. Had this happened the works would have been assessed differently Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 14:09, Monday

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