Yesterday I had my leg disappear down a hole on the corner of Corbet Court and Gracechurch street. I contacted city for London, who have come back nearly 24 hours later to say its not them, its you that has to fix this. Attached is a picture of the hole plus injuries I have occurred. Please can this be looked into immediately as someone is likely to break a leg there. I am now unable to goto work having just returned from furlough. Please put me in touch with your complaints department.
Your report has been investigated and we have reported this to our contractors. If this is confirmed as a safety issue it will be made safe within one hour. If owned by us we will carry out a permanent repair, if needed. If owned by others this will be passed to them for a permanent repair. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234