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The problem has NOT been resokved

Reported in the Low hanging branches and general maintenance category anonymously at 10:27, Friday 18 September 2020

Sent to TfL less than a minute later. TfL ref: FMS2300676.

This tree needs to be fixed. The roots are coming through our boundary wall and it is a danger to pedestrians as well as vehicles. Kindly note we called the number suggested but we were advised nobody can take our call due to reduced staff. Kindly ensure it is urgently sorted before somebody suffers an injury.

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  • Thank you for your report. This will now be investigated by our team, where possible and appropriate action will be taken. We will still try to update on the progress within 10 days, however in the current circumstances it may not be possible to do so while we focus on keeping our roads safe for critical workers as they to continue to support London

    State changed to: Investigating

    Posted by TfL at 06:31, Thursday 24 September 2020

  • Camden Council wrote to us to advise that this tree is managed by you and not them. We would appreciate your attending to it urgently please. There is damage to our boundary wall from its roots.

    Posted anonymously at 11:02, Friday 25 September 2020

  • The works being done this am were on Finchley Road, nothing has been done to address the damage caused by this to our home, especially our boundary wall. The roots are damaging the wall and quite possibly the house also. This is dangerous and we need more action please asap. to protecty us and our property from further damage and the damage done to be made good please.

    Posted anonymously at 15:36, Thursday 8 October 2020

  • The tree is still taking away too much light and the damage to the boundary wall from it's roots must be repaired.

    Posted anonymously at 21:07, Thursday 8 October 2020

  • Your report has been investigated by our team and unfortunately it cannot be resolved through Street Care. Please contact our customer services team on 0343 222 1234 or by using this web form help-and-contact/ contact-us-about-streets-and-other-road-issues who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 06:08, Friday 9 October 2020

  • Thanks for your message. The link provided in the e-mail brought me back here. Someone needs to come and see what it has done to our boundary wall as well as robbing our garden of light. The trimming on Finchley Road is not the complete sustainable solution. We will also call on the number provided in your e-mail but from past experience, getting through to the appropriate person is usually a challenge. We would be obliged for the removal of the tree and repairing the boundary wall. As we have suggested that space around it on the pavement in Finchley Road serves no purpose other than to be a dumping ground.

    Posted anonymously at 07:14, Friday 9 October 2020

  • We received a call from a gentleman called Connor who agreed after seeing the photos we had submitted that the considerable and ongoing damage to our boundary wall needs to be addressed and is dangerous, as is the lack of natural light on our property which the tree robs us of. We were provided a reference number and promised someone would be getting back to us. The reference number is 15275143. Winter is almost here and the pruning of the tree was done only on one side (Finchley Road) and we are concerned that the tree may fall on our property with the expected winds and storms because it is not balanced. Our proposed suggestion remains to have the tree removed and rebuild our boundary wall to encompass the wasteland that surrounds the tree. The wasteland was also cleared up when the tree was pruned but it will soon be back to being a refuse ground since there is no physical barrier to prevent this, as was the case before. Urgent attention is requested. The potential danger and consequences of allowing the situation to be allowed to continue as it may be incalculable. We look forward to your kindly doing something imminently. Thank you.

    Posted anonymously at 09:56, Thursday 15 October 2020

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