Reported via desktop in the Flooding category anonymously at 14:14, Sat 3 October 2020
Sent to TfL less than a minute later.
TfL ref: FMS2323276.
Dear Company, I am writing from the General Italian Consulate of London to report a very huge flood that we have found in our building's basement this morning. We have found out that Thames Water was carrying out works outside our building and we believe our flood is connected to these works. We have pictures and video to prove our situation at the moment but this website doesn't allow me to load them. As a consequence, our building has been affected by having a massive flood and lots of damages not only to our electrical system and furnitures, but also to our important documents, as the flood has reached out our archive where we keep very important documents. I have trying to contact Thames Water with no results so far. We have asked one of the Thames Water engineer who was there to have a look at our building. After the survey, this engineer has opened an emergency call for us with Ref. 3151493641. Our address is 83-86 Farrindgon Street, London EC4A4BL. We need someone to come and to investigate more in order to find out what has caused this massive flood and how the issue can be solved as we have had several damages.
We hope to hear from you as soon as possible. Many Thanks Kind Regards Ilaria Palmitessa
Your report has been investigated by our team and this is not the responsibility of Transport for London it is Thames Water. You can contact them on 0800 316 9800. Should you need anything else or have any questions please contact our customer services team on 0343 222 1234