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Pothole in Blackwall tunnel, in excess of 10 inches wide across central point of southbound tunnel dual carriageway

Reported via desktop in the Pothole category anonymously at 21:41, Mon 2 November 2020

Sent to TfL less than a minute later. TfL ref: FMS2368335.

There is a pothole in excess of 10 inches in width within the southbound tunnel of the Blackwall tunnel, located approximately one third of the way into the tunnel. The width has been estimated through the size of my car's tyre of 245mm.

It is on the right-hand edge of the left lane, possible straddling both lanes. Given its location, this pothole is unavoidable without sharply veering into the right-hand lane, or coming dangerously close to the tunnel wall.

The pothole is deep, and sharp enough to do significant damage to tyres as hitting it caused the driver's side tyre of my car to rip, after hitting the pothole at 30mph on Monday 2nd November 2020, at approximately 1940hrs (please see attached photos of damage). Given its location, it is unsafe to stop and take photographs of the pothole itself.

As such, I will now need to purchase a new tyre after inspecting the damage and so would also like to know the process for claiming for repair costs please.

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Updates

  • Your report has been investigated and we have reported this to our contractors. If this confirmed as safety issue it will be made safe within 24 hours. A permanent repair, if needed, will be carried within our next programmed works for the area or sooner if we can. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 21:58, Mon 2 November 2020

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 1 December 2020

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