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Road defects and pothole in Bus lane

Reported via desktop in the Pothole (minor) category anonymously at 11:05, Mon 9 November 2020

Sent to TfL 39 minutes later. TfL ref: FMS2378054.

Series of poorly fixed road defects in Bus Lane on Parkhurst Road, right after the pedestrian crossing, by Williamson Street. This has been reported, before, one time the person taking my notes failed to provide a reference number, and it has been reported again, but no action has been taken. The hole is there now for weeks if not months. As far as I'm aware TFL has the obligation to regularly monitor red routes, and fix road defects. The problem is because the uneven surface due to the poor quality repairs, and the reopened patch, there is a vibration in the building next to it, when heavy vehicles like buses drive through it, especially at night when they tend to drive at higher speeds. The radiators, walls and floors are vibrating. The building in question is 37b 37a and the flats in 39 Parkhurst Road. The resident in 37a decorated their flat last year and cracks on the wall already appearing. I'd like the person who reads this, to handle this as an urgent matter. I've been in contact with the council, who happened to be the freeholder of the building. They advised to get in touch with a solicitor company immediately, and also inform the insurance company Zurich Insurance as well, about the negligence of the road and the effects on the building out of it. They advised to get in touch with you in writing. Thank you

Best regards


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  • Thank you for your report. This will now be investigated by our team and we will update on progress within 10 days. If the issue you have reported is an emergency we will aim to update you on progress within 24 hours

    Category changed from ‘Pothole’ to ‘Pothole (minor)’

    State changed to: In progress

    Posted by TfL at 11:44, Mon 9 November 2020

  • Your report has been investigated and we have reported this to our contractors. If this confirmed as safety issue it will be made safe within 24 hours. A permanent repair, if needed, will be carried within our next programmed works for the area or sooner if we can. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 12:15, Mon 9 November 2020

  • Initial pothole fixed, 5 meters away, around hatch it become worse, building rattling again when heavy vehicles pass by.

    Posted anonymously at 12:59, Mon 30 November 2020

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 8 December 2020

This report is now closed to updates. You can make a new report in the same location.