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Broken Manhole cover outside 83-85 St Dunstans Hill

Reported via desktop in the Manhole Cover - Missing category anonymously at 19:08, Tue 10 November 2020

Sent to TfL less than a minute later. TfL ref: FMS2379883.

Broken Manhole cover outside 83-85 St Dunstans Hill

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  • Your report has been investigated and we have reported this to our contractors. If this is confirmed as a safety issue it will be made safe within one hour. If owned by us we will carry out a permanent repair, if needed at a later date. If owned by others this will be passed to them for a permanent repair. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 19:18, Tue 10 November 2020

  • Location Broken rectangular manhole cover on the pavement outside Nos. 83/85 St Dunstan's Hill, below the embankment carrying the southbound carriageway of the main road. Problem Broken rectangular manhole cover on the pavement about 0.5m square. There are holes in the cover large enough for a child to put their foot through. It is also a trip hazard. No sign on the cover indicating which utility/organisation has responsibility for it. Action required Please confirm that as a temporary safety measure, TfL will immediately (next 48 hours) place a safety board over the manhole whilst you ascertain which utility/organisation has responsibility for it. TFL / LB Sutton (NB. Although St Dunstan's Hill is a Red Route, when you put the cursor on the pavement below the embankment on the map on the TfL web-site, it says that this section of pavement is a Borough responsibility. However LBS say this is a TfL matter and have sent my complaint to you. All I want is for this matter to be fixed asap.)

    Posted anonymously at 19:22, Tue 10 November 2020

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 9 December 2020

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