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Trip hazard on New Cross Road at the crossing near the junction with Tanner's Hill

Reported via desktop in the General Fault category anonymously at 15:31, Wed 25 November 2020

Sent to TfL less than a minute later. TfL ref: FMS2405195.

Comments: I would like to report a trip hazard on New Cross Road at the crossing near the junction with Tanner's Hill and opposite Deptford High Street.

Due to roadworks temporary orange bollards have been fitted in the road to direct traffic lanes.

One of the black bollard bases has been fitted on the road by the crossing - there is no orange bollard in it, (presumably because its in the middle of the crossing).

As the bollard base is black it is the same colour as the road and difficult to see, especially in the dark!

I tripped over it when crossing and fell over right in the middle of the road so would like to make you aware before someone else is hurt badly.

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Updates

  • Thank you for your report. This will now be investigated by our team and we will update on progress within 10 days. If the issue you have reported is an emergency we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 07:50, Mon 30 November 2020

  • Your report has been investigated and we were not able to find any defects or issues at this location. This could be because the issue has already been resolved. However if the issue remains, please can you either resubmit your report with some more information and a photo or you can contact our customer services team on 0343 222 1234 or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues

    State changed to: No further action

    Posted by TfL at 11:17, Thu 3 December 2020

  • In regards to the previous comment, on the 19th of November, my mum also tripped and fell quite harshly over one of the black bollard bases situated in the road crossing near Jennie's cafe, from the highstreet to tanners hill.

    It was getting dark, and as there are no streetlights illuminating that crossing she could not see the obstruction.

    In her fall she hit her head and suffered quite a bit of damage to the muscle and tissue in both her arms.

    Local residents helped her to the doctor's surgery on the other side of the road where medical professionals advised an ambulance to be called on fear of concussion and possible fracture/broken bone.

    My mum spent 6 hours in A&E and is still currently suffering due to the damaged muscle pain and mobility issues which as limited her ability to do most tasks.

    Posted anonymously at 12:44, Fri 4 December 2020

  • Your report has been investigated by our team and this is not the responsibility of Transport for London. However, your local borough will be able to help you. Should you need anything else please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 22:32, Wed 16 December 2020

This report is now closed to updates. You can make a new report in the same location.