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Pedestrian crossing not responding quickly in school run

Reported via desktop in the Pedestrian wait button not working category anonymously at 13:15, Mon 30 November 2020

Sent to TfL less than a minute later. TfL ref: FMS2411628.

We use a pedestrian crossing on the A2 at least six times a day, but most importantly for the school run. Before the first national lockdown, the crossing always prioritised pedestrians between 8 - 9am. Now we have to stand, breathing in the fumes for 2 or 3 minutes until we can cross. The traffic going west is mostly stationery, but it is unsafe to try to cross because of bikes, motorbikes and the east bound traffic, which is flowing. Could you simply put it back to how it used to be? Thanks, Rachel

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Updates

  • Thank you for your report. This will now be investigated by our team and we will update on progress within 10 days. If the issue you have reported is an emergency we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 13:28, Mon 30 November 2020

  • Your report has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have passed this to our contractors, and it will be fixed within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 19:34, Sun 31 January 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Mon 1 March 2021

This report is now closed to updates. You can make a new report in the same location.