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External advertising board exposed, causing significant light pollution to surrounding flats (including mine)

Reported via mobile in the Damage - other (bus stops and shelters) category anonymously at 20:47, Sun 13 December 2020

Sent to TfL less than a minute later. TfL ref: FMS2430289.

Moderated by TfL at 09:53, Thu 17 December 2020

I was busy in the past few weeks so I didn’t have the opportunity to sit down and report this. I phoned the helpline at the bus stop, and spoke to someone who referred me to this form. They were very helpful and reassured me that this would be resolved tonight so I appreciate that a lot.

As seen in the images, the advertising board is exposed because it has somehow been removed or become lost in the board. As a result, the very bright light is exposed and coming into our flats - I have another image showing the extent to which the light enters the windows at 1am in the morning. This is not a new issue, as it has happened many times over the past few years - each time, it has been letting out significant light pollution for weeks without repair (like on this occasion). We have children in the flats and so it has become a particularly problematic issue recently, and for me it had become so bad that I purchased black out curtains so it wouldn’t disturb my sleep as it had done so in the past. Therefore, I understand that this light pollution is subject to Section 82 of the Environmental Protection Act 1990.

Finally, I don’t know how the posters keep moving out of place but as it is a recurrent issue I’d like to know if this would be monitored more regularly - for me, it has affected my sleep and consequently my health during the day. I would appreciate your help with this.

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Updates

  • Bus stop number 77151. Letter J.

    Posted anonymously at 20:56, Sun 13 December 2020

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 10:20, Tue 15 December 2020

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 13 January 2021

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