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Pedestrian button not working

Reported via mobile in the Pedestrian wait button not working category anonymously at 08:18, Thu 17 December 2020

Sent to TfL less than a minute later. TfL ref: FMS2435785.

Please note this is a resubmission as I was there today and it is still not working. The traffic lights are working ok but the pedestrian wait buttons on both sides of the road are unresponsive to being pressed, there is only one that works so if you are on the other side of the road you have to wait until someone else presses it. It looks mechanical in that if you press the button in very hard it registers but then switches off again. There is a risk to the public as you always have to just cross the road between traffic. Please could someone sort out the issue. I can't see how this can be fixed remotely as someone needs to visit the location and try the buttons themselves.

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Updates

  • YYour report has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have passed this to our contractors, and it will be fixed within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 08:22, Thu 17 December 2020

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Fri 15 January 2021

This report is now closed to updates. You can make a new report in the same location.