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Noisy manhole cover still broken

Reported via desktop in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 09:04, Thu 17 December 2020

Sent to TfL less than a minute later. TfL ref: FMS2435876.

Hi, I am aware this is a Thames Water manhole but I would be grateful if you could follow up previous referrals to them as there is still no evidence they have plans to fix it. It is causing significant disruption to all of the (many) homes around it as each time a bus drives over it, it makes a loud metallic double clang. This is at all hours of the day and night, and is causing significant lack of sleep and damage to mental health of local residents, who are being woken up through the night and early in the morning. The initial attempt at a fix by TFL seems to have only made it worse and I am genuinely concern it is at risk of breaking completely, endangering road users including TFL buses. I would be grateful if an effort could be made for TFL and Thames Water to work together to try and get this repaired as soon as possible.

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Updates

  • Your report has been investigated and we have reported this to our contractors. If this confirmed as a safety issue it will be made safe within two hours. If owned by us, we will carry out a permanent repair at a later date. If owned by others this will be passed to them for a permanent repair. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 21:55, Tue 22 December 2020

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 20 January 2021

  • Hello I am sorry to say this manhole cover is rocking again, it seems the previous two repairs haven't held. It is once again rocking and making a loud clunk-clunk noise every time a vehicle passes which is particularly audible at night. I believe it was determined it was the TFL owned grid-style drain causing the noise, not the Thames Water one next to it.

    Posted anonymously at 10:45, Friday 22 January 2021

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