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Damaged pavements, poor surface on footway

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 16:44, Wed 30 December 2020

Sent to TfL less than a minute later. TfL ref: FMS2454006.

Especially outside Greggs store but everywhere Spoken to Richmond & Hounslow council who BOTH confirm this is with TFL to resolve so please resolve and not pass back as this has been going for nearly a year with no action.

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Updates

  • Thank you for your report. This will now be investigated by our team and we will update on progress within 10 days. If the issue you have reported is an emergency we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 17:55, Monday 4 January 2021

  • Your report has been investigated and we have reported this to our contractors. If this confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 11:16, Wednesday 6 January 2021

  • Further update on the defect reported. the area between GREGGS and pavement is privately owned and is neither the boroughs or TfL's responsibility to repair.

    Posted by TfL at 18:43, Thursday 7 January 2021

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