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No lantern on the column

Reported via desktop in the Single Light out (street light) category anonymously at 13:14, Sun 3 January 2021

Sent to TfL 4 minutes later. TfL ref: FMS2458699.

This street lighting column, right outside Sainsbury's and their 'hole-in-the-wall' cash machine, has been without a lantern for very many months

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Updates

  • Category changed from ‘Street Light - Equipment damaged, pole leaning’ to ‘Single Light out (street light)’

    Posted by TfL at 13:18, Sun 3 January 2021

  • Thank you for your report. This will now be investigated by our team and we will update on progress within 10 days. If the issue you have reported is an emergency we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 11:15, Fri 8 January 2021

  • Thank you for your report. This will now be investigated by our team and we will update on progress within 10 days. If the issue you have reported is an emergency we will aim to update you on progress within 24 hours

    Posted by TfL at 11:16, Fri 8 January 2021

  • Your report has now been resolved. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 11:33, Wed 20 January 2021

  • Please now tell me how 'Fixed' and 'resolved' are consistent with what can be seen in this picture attached, taken less than 15 minutes from receipt of your email - as I live a 3-minute walk away. It is understood that you wish language used here to be kept moderate, but telling me that something has been resolved when the evidence on the ground proves otherwise is provocative! This is the second time within a short period, and length of road, when I have been told a blatant untruth and I shall now have to escalate this matter elsewhere.

    Posted anonymously at 12:44, Wed 20 January 2021

  • Unfortunately we have not been able to fix this within the timescale that we originally told you. This is in progress and we hope to have it fixed soon. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    Posted by TfL at 14:07, Wed 20 January 2021

  • Your report has been investigated and we can confirm that this is a fault here. We have reported this to our contractors, and this will be fixed during our next scheduled works or sooner if possible. If this issue is related to a power outage this may take longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 17:50, Wed 20 January 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 18 February 2021

  • This remains unresolved after months - and if your records can go back far enough, actually years! It's as if it just keeps on perpetually dropping off your radar, forever doomed to keep falling out of your system. What exactly, is the problem - waiting for UKPN, or what?

    Posted anonymously at 12:02, Mon 26 April 2021

This report is now closed to updates. You can make a new report in the same location.