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I wish to report that no action has been taken on a broken manhole cover which I reported in November 2020 (your ref. FMS 2379883).

Reported via desktop in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 13:19, Friday 15 January 2021

Sent to TfL less than a minute later. TfL ref: FMS2480095.

I wish to report that no action has been taken on a broken manhole cover which I reported in November 2020 (your ref. FMS 2379883). The broken rectangular manhole cover is on the pavement outside Nos. 83/85 St Dunstan's Hill (A217), below the embankment carrying the southbound carriageway of the main road. (NB. This is about half way between the blocked-up junctions with Alberta Avenue & Westfield Rd.) I initially reported this matter to LB Sutton who put a yellow temporary cover over the manhole for safety reasons, but advised that the manhole was a TfL responsibility. Your e-mail of 9/12/20 advised that work on the manhole was scheduled to have been completed. I regret to advise you that one month later, the yellow temporary cover, sealed to the pavement by tar, is still there. It appears that the manhole cover is still not repaired. Please could you investigate and advise me asap. Thanks.

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  • Your report has been investigated and we have reported this to our contractors. If this confirmed as a safety issue it will be made safe within two hours. If owned by us, we will carry out a permanent repair at a later date. If owned by others this will be passed to them for a permanent repair. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 11:08, Monday 18 January 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 16 February 2021

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