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Blocked Drain from Rainfall

Reported via desktop in the Blocked drain category anonymously at 08:40, Monday 25 January 2021

Sent to TfL less than a minute later. TfL ref: FMS2499426.

Hello, I am the Landlord at 320 Lee High Road, Lewisham, SE13 5PJ. Just outside my property on the main road (red route) there is flooding from when there is rainfall. In the past I have possibly not taken this as seriously as I should but now I have seen areas of damp in my property which has a basement and I believe it is coming from this. Furthermore, having spoken to the restaurant owner at Panas (318 Lee High Road), he has actual mini floods in his kitchen floor from this. Not only is this dangerous from a health and safety perspective but also from the integrity of our buildings due to the trapped water and the blocked drains. If water is getting through to the basements it means that the foundations may be compromised. Please can you look at this as a matter of urgency and look into not only the blocked drains but clearly there is water seeping through into the basements so those cracks inside the drains need to be repaired otherwise there could be further damage to our buildings. Please take a deeper look into this problem and try to resolve not just as unblocking drains but the integrity of the drain too if it is allowing water to pass through to neighbouring buildings. I look forward to hearing from you soon.

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Updates

  • Your report has been investigated and we have reported this to our contractors. If this is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 12:41, Monday 25 January 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 23 February 2021

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