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Wait button deactivates without lights changing.

Reported via desktop in the Pedestrian wait button not working category anonymously at 17:24, Tuesday 2 February 2021

Sent to TfL less than a minute later. TfL ref: FMS2519920.

If you press the wait button, specifically the wait button located on the right as you face North (nearest the river), and you stand by said button, it will deactivate after say 10 seconds, and the lights don't change. It's as if the camera/ sensor doesn't cover the entire field of view it needs to, so erroneously assumes there is no longer a pedestrian present.

Further to this, the latency between pressing the button, and the lights changing when a pedestrian is in view, is extraordinarily long, in the order of 30-45s. Far longer than similar lights on say Plough Lane, which change instantly. Please amend the timings to reflect the priority of pedestrians over vehicles on this popular walkway.

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  • Your report has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have passed this to our contractors, and it will be fixed within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 17:30, Tuesday 2 February 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 3 March 2021

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