This is just outside of TfL's maintenance boundary. The City of London would be responsible for installing a dropped kerb at this location.
Posted by TfL at 18:07, Tue 23 March 2021
Your report has been investigated by our team and this is not the responsibility of Transport for London. However, your local borough will be able to help you. You can re report this using www.fixmystreet.com or directly to your borough. Should you need anything else please contact our customer services team on 0343 222 1234