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Damaged caused by sign

Reported via desktop in the Roadworks category anonymously at 03:44, Tuesday 30 March 2021

Sent to TfL less than a minute later. TfL ref: FMS2642042.

Good Morning,

On my way in to work I was travelling from Vauxhall bridge road towards Victoria, a journey I make a lot as I’m emergency services. On the 28th I was travelling in the left hand lane as I usually turn left on to Charlwood Street. I heard a bang on my car but didn’t know what it was. I looked in my mirror and there isn’t any reason. There was no pedestrians or bike around so was sure I hadn’t hit anyone. There was a few road works on the pavement close to the road and a yellow step thing I don’t know that they’re called but the usually get put over the top of cables to stop people falling. I thought I’d gone over that. When I got to work I noticed a huge scratch along the length of my car. I looked at my dash cam footage and saw there was a sign at an angle and hanging over in to the right slightly. I didn’t see this at the time as I wouldn’t expect to see it there. Parts of it I have managed to t cut out, but some two parts I haven’t been able to. When I got in to work and managed to get back down there to check it had fallen to the floor. I’m extremely disappointed that this has happened to my beautiful car that's going to leave me out of pocket for something that wasn't my fault but thankfully it hit a car and not a bike, or a pedestrian as it may have done a lot of damage physically to them.

I have the dash cam video should you wish to see it.

Kind regards Amanda Grover.

I did report this yesterday however I didn’t receive the email link to confirm the report.

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Updates

  • Thank you for your report. This will now be investigated by our team and we will aim to update you on progress within 10 days. If the issue you have reported is an emergency we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 10:08, Thursday 1 April 2021

  • Yeah is there any update please?

    Posted anonymously at 00:25, Thursday 8 April 2021

  • Morning, you will need to contact our Customer Services Department who will be able to look into your claim. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 08:40 today

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