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Major road sinking ongoing for 3 years yet no fix

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 16:27, Tuesday 30 March 2021

Sent to TfL less than a minute later. TfL ref: FMS2643433.

Hi

This has been on going for years now and has been a major majot hazard, alone today 4 individuals have tripped over. since the crossing got moved closer the pavement has been sinking for years, all they do is come fill it up and disappear. this is not a correct fix and is a waste of money. Please send someone asap to inspect correctly as it has became a major hazord.

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Updates

  • Your report has been investigated and we have reported this to our contractors. If this confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 08:57, Tuesday 6 April 2021

  • Please send the contractor to the actual property 75 Whitechapel high street please make sure he comes inside so someone can explain the issue as most TFL "contractors" come view it, place a bag of quick dry tarmac on top and think it is a sufficient fix. So far no one has come to view it I will keep this updated as soon as someone has done so.

    Posted anonymously at 13:08, Tuesday 6 April 2021

  • Today is the 15th April and still nothing has been done please update

    Posted anonymously at 15:21, Thursday 15 April 2021

  • It is now 21st of April, nothing has yet to be done. I have attached new Pictures of a whole forming outside if nothing is done within 5 days i will take the matter to the local government ombudsman as this is disgusting behaviour. Until someone falls over and hurts themselves TFL will not do nothing, absolutely shocking.

    Posted anonymously at 19:06, Wednesday 21 April 2021

  • *UPDATE 22/04/21 * This matter is currently under investigation . we have again requested out contractor to attend and make safe in he interim whilst various issues surrounding this matter are investigated. please be assured the matter is being addressed with importance and we appreciate the information you have provided. Your report has been investigated and we have reported this to our contractors. If this confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    Posted by TfL at 16:34, Thursday 22 April 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 5 May 2021

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