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Several streetlights out

Reported via desktop in the All out - three or more street lights in a row category anonymously at 07:46, Monday 19 April 2021

Sent to TfL less than a minute later. TfL ref: FMS2678353.

Dear Sir/Madam,

My grandparents live just off the North Circular Road in Neasden and are currently experiencing issues that are leaving them frightened and insecure in their own home. As a bit of background they were broken into in the middle of the night about 18 months ago – my grandad literally had to fight off an intruder with a block of wood – since that time both he and my grandmother have been living in fear, and their distress is heightened by the fact that only one of the 6 street lights on the north circular round currently works. I assume this is a quick fix for you, but it is absolutely essential to the sense of security and mental well-being of my grandparents. It is genuinely impacting their mental health. The only light working is number 187 – so 184, 185, 186, 188 and 189 all don’t light up. It makes this stretch, right outside their home, a frightening place for them to live.

Please can this be looked into and rectified as soon as possible, if something happens to them because of this it will be unforgivable.

Thanks, Marie

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Updates

  • Your report has been investigated and we have reported this to our contractors. We will attend or investigate within three days. If a repair is required, we will aim do that within 14 days. If this issue is related to a power outage this may take longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 07:53, Monday 19 April 2021

  • Hi i reported this and was told it would be sorted within 14 days. Still nothing has been fixed. Can i have an update please.

    Posted anonymously at 07:12, Tuesday 4 May 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 18 May 2021

  • I just spoke to my grandparents and they assure me these lights still aren't on, despite me getting an email this morning saying status: fixed.

    Why is this the case and what is going on please?

    Posted anonymously at 21:33, Tuesday 18 May 2021

This report is now closed to updates. You can make a new report in the same location.