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Pedestrian lights still not working - DANGEROUS

Reported via desktop in the General Fault category anonymously at 08:58, Wednesday 21 April 2021

Sent to TfL 3 weeks, 5 days, 1 hour, 18 minutes later. TfL ref: FMS2682928.

Despite previous complaints, the pedestrian light when crossing St John's Hill from St John's Road is STILL NOT WORKING. This has been the case for AT LEAST TWO MONTHS CONTINUOUSLY AND NO ONE IS TAKING ANY NOTICE OF THESE REPORTS!!! Very dangerous as UNACCOMPANIED SCHOOL CHILDREN USE THIS CROSSING ON A DAILY BASIS. Please ensure this is now dealt with as a matter of the utmost priority.

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Updates

  • Our routine inspections had already picked up this issue and it has been resolved. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 10:04, Wednesday 21 April 2021

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    Despite my various reports and lengthy conversation about it with TFL staff, this pedestrian light has still not been fixed. It has been out of order for months now, and no one is doing anything about it. Short of sending you a picture of the problem every day - I am not sure what I more I can do... Why am I being ignored????? This is dangerous and my children have to contend with this hazardous crossing every school day.

    Posted anonymously at 16:33, Tuesday 11 May 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 22:36, Tuesday 11 May 2021

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    Further to my previous reports - here is today's photo - pedestrian lights still not working.

    Posted anonymously at 08:44, Wednesday 12 May 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This traffic lights problem has been looked into and we can confirm that there is a fault with these traffic lights. Our contractors are now going to investigate it, and we aim to fix this within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 13:27, Wednesday 12 May 2021

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    Further to my previous reports - here is today's photo - pedestrian lights still not working.

    Posted anonymously at 08:36, Thursday 13 May 2021

  • Thank you for your response - but I am not sure why you consider it appropriate not to give this greater priority than "aim to fix within 28 days", particularly given how long this problem (and my reports about it) have been ignored. My children use this crossing unaccompanied every school day, and I think they are entitled to expect that it be made safe without any further delay.

    Posted anonymously at 08:39, Thursday 13 May 2021

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    Photo for last Thursday 13 May 2021 - still not fixed.

    Posted anonymously at 09:49, Monday 17 May 2021

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    Photo for Friday 14th May - still not fixed.

    Posted anonymously at 09:50, Monday 17 May 2021

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    Today's photo - still not fixed.

    Posted anonymously at 09:50, Monday 17 May 2021

  • Category changed from ‘Lamp out (traffic lights)’ to ‘General Fault’

    State changed to: In progress

    Posted by TfL at 10:16, Monday 17 May 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 17:24, Monday 17 May 2021

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    These pedestrian lights have still not been fixed. They have not worked for months. If someone gets injured at this crossing they / their family will obviously be able to use the evidence of these repeated and unaddressed complaints to support their claim - and yet there has been no attempt, so far as I can see, to investigate or fix this problem. Please update me now on: 1) what (if any) steps have been taken on the ground to investigate my complaints; 2) what (if any) steps have been taken to fix these pedestrian lights; 3) what (if any) follow up there has been in relation to 1) and 2) from those with supervisory authority.

    Posted anonymously at 08:37, Friday 11 June 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    Posted by TfL at 08:49, Friday 11 June 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday

This report is now closed to updates. You can make a new report in the same location.