Reported via mobile in the General Fault category anonymously at 11:20, Mon 26 April 2021
Sent to TfL less than a minute later.
TfL ref: FMS2691605.
I often approach these lights from Hayes line in the morning before 5am with the intention of turning left on to Masons Hill.
Quite often, with no other cars around, the sequence will run though all the options and repeat but not the sequence allowing me to turn left. Is there a sensor in place that is meant to detect me? If so, it's not working.
Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 12:31, Mon 26 April 2021
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234