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Cover broke when my child stood on it. Fell down hole and damaged his leg.

Reported via mobile in the Manhole Cover - Missing category anonymously at 16:26, Thu 29 April 2021

Sent to TfL less than a minute later. TfL ref: FMS2698373.

Manhole directly next to Dorset Road bus stop (towards Kennington) in middle of pavement. My child stepped on it after getting off the bus. It completely broke and he fell down the hole injuring his right leg.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we have now referred it to our contractors. If it is confirmed as a safety issue it will be made safe within one hour. If the manhole cover is owned by us, we will carry out a permanent repair at a later date. If it is owned by another company this will be passed to them for a permanent repair. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 16:37, Thu 29 April 2021

  • Thank you for taking the time to report this to us. It is much appreciated. We’re pleased to let you know that your report has now been resolved. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 10:46, Mon 10 May 2021

This report is now closed to updates. You can make a new report in the same location.