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Potholes, several

Reported via Android in the Pothole (minor) category anonymously at 10:26, Tue 4 May 2021

Sent to TfL 7 minutes later. TfL ref: FMS2705344.

It is the London Borough of Hounslow's responsibility to fix potholes, but you sent me a flippant reply saying "not the councils responsibility". That's why you have a pothole reporting page on your website. If I don't receive an acknowledgement that these holes will be repaired within a reasonable time period, I will escalate this. The potholes, as stated in my previous report are all within a ONE MILE DISTANCE, ALL ON THE WESTBOUND CARRIAGEWAY of the A4 Great West Road, between the Toyota garage Brentford, Windmill Road junction with A4, and DFS Sofa shop. There are several significant potholes in need of repair. Unable to take photos as there is nowhere to stop car safely on that section of the A4

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  • Category changed from ‘Pothole’ to ‘Pothole (minor)’

    Posted by TfL at 10:33, Tue 4 May 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 15:22, Tue 4 May 2021

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 16:22, Wed 19 May 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 17 June 2021

This report is now closed to updates. You can make a new report in the same location.