Reported via mobile in the Blocked drain category by Dan watson-marsh at 08:09, Mon 10 May 2021
Sent to TfL less than a minute later.
TfL ref: FMS2715797.
Masons hill outside Holok Chinese. Been reporting this drain for the last few years! It’s still full solid! Needs investigating as road floods. There is now a wooden post sticking up from the drain. Why is it taking so many years to fix?
Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If this is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 07:59, Thu 13 May 2021
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234