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Curb causing bike accidents

Reported via mobile in the Pavement Defect (uneven surface / cracked paving slab) category by Kat Bell at 10:27, Mon 10 May 2021

Sent to TfL less than a minute later. TfL ref: FMS2716140.

There are roadworks blocking cycle lane, cyclists are joining bike lane later at Magee street and hitting curb and falling off. Many accidents today and ambulances on the scene - please block entire cycle lane off to stop this happening.

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  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 07:42, Tue 11 May 2021

  • I was one of the cyclists who ended up in A&E yesterday morning. Lots of cuts and bruises but luckily no concussion or broken bones. I left my bike at the bike shop down the road yesterday and when i picked it up this afternoon there as still not sings to warn cyclists!!!!! Please close off the bike lane all the way to the traffic lights or put a ramp or some to let cyclists safely rejoin the bike lane.

    Posted by Victoria Callaghan at 15:53, Tue 11 May 2021

  • Accidents still happening - please I steer a ramp. Teeth knocked out and very distressed cyclists this morning - I feel helpless I cannot help.

    Posted anonymously at 12:36, Wed 12 May 2021

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 12:52, Wed 12 May 2021

  • I did the same this morning at about 6.45, as I turned back into the cycle lane after the roadworks. You need to shut the whole length of the cycle lane to prevent further accidents. Thanks to the concerned cyclists and runner who stopped to see how I was.

    Posted by David Lawrence at 19:27, Wed 12 May 2021

  • Having contacted the customer services team as suiggested, I later tried to call the phone number as I consider this to be worthy of immediate action to prevent more cyclists being injured. Having waited in the queue, the phone call went to an answer phone and then cut off. Resorting to Twitter, I did get a response which i have included here referring the matter back to the Streetcare team. The conclusion is that no one at TfL gives a damn...............

    Posted by David Lawrence at 12:27, Thu 13 May 2021

  • I managed to speak to them yesterday. I was assured it had been escalated. I was also asked to supply the pictures I had from the area causing the accidents. Waiting to hear back from them now...

    Posted by Victoria Callaghan at 13:25, Thu 13 May 2021

  • Thanks for the update Victoria

    Posted by David Lawrence at 14:07, Thu 13 May 2021

This report is now closed to updates. You can make a new report in the same location.