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Water leaking from road to basement unit for years

Reported via desktop in the Flooding category anonymously at 21:39, Tuesday 11 May 2021

Sent to TfL less than a minute later. TfL ref: FMS2720334.

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Redact

This has been reported several times. The road above our unit at 2 Eastcheap is a patchwork of surfaces. Since some traffic lights were installed there has been a constant leaking of water from the street level. There are several drains in the area and the street and pavement are cracked, uneven, and surfaced with 5 different materials in patches.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue it will be cleared and made safe within 24 hours, or sooner. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 21:43, Tuesday 11 May 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated by our team and we found that this is the responsibility of Thames Water. You’ll be pleased to know that we have reported this to them. However, you may also wish to contact them on 0800 316 9800. Should you need anything else or have any questions, please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 23:26, Tuesday 11 May 2021

This report is now closed to updates. You can make a new report in the same location.