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Blocked Drain /Gully

Reported via desktop in the Blocked drain category anonymously at 12:06, Tuesday 18 May 2021

Sent to TfL less than a minute later. TfL ref: FMS2733487.

The drain on the road outside the property on the red route, Stanstead Rd - has flooded due to excess water and blockage and caused the whole lower floor flat to flood. The bathroom, kitchen and hallway is all flooded with water. This is so dangerous. Also more bad weather is forecast so it can happen again and the water is just not going anywhere! You need to get someone out urgently to clear the water and sort the drain!

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Updates

  • More than one property was affected, I have videos of how bad the flooding was but am unable to attach. this is a recurring incident during heavy rain

    Posted anonymously at 16:51, Wednesday 19 May 2021

  • Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If this is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 10:37, Friday 21 May 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 19 June 2021

This report is now closed to updates. You can make a new report in the same location.