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Pedestrian wait button not functioning properly.

Reported via desktop in the Pedestrian wait button not working category anonymously at 05:43, Friday 21 May 2021

Sent to TfL less than a minute later. TfL ref: FMS2739525.

Comments: The timings on the crossing that crosses the westbound side of Westhorne Avenue are terrible. When you press the button on the crossing, it often waits for 30secs-1min and then the pedestrian 'wait' sign goes out without the lights turning red. I have had this on several occasions, crossing in both directions however, today was most definitely the worst. Today I pressed the button 15 times before finally finding a gap in the traffic to cross without the lights. People were also pressing the button on the other side of the road when the wait sign went out.

Direction of Travel: Across the west bound carriageway of Westhorne Avenue

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 06:03, Friday 21 May 2021

  • This morning I pressed the crossing button and had the 'wait' sign go out 23 times before the lights actually changed. Often when this happens it is around school time in the morning and there are secondary school children waiting to cross, who usually get annoyed with waiting and run across between the heavy traffic. This is dangerous and is an accident waiting to happen! I saw two people do this this morning.

    Posted anonymously at 07:25, Wednesday 26 May 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 19 June 2021

This report is now closed to updates. You can make a new report in the same location.