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Flooding on road & pavement & causing damage to commercial property

Reported via mobile in the Flooding category anonymously at 09:35, Saturday 22 May 2021

Sent to TfL less than a minute later. TfL ref: FMS2741776.

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Redact

Referring to reference 15654034

Im slightly frustrated as I have been in contact with TFL all week regarding the same issue - I was advised by TFL it wasn’t your issue & it was Thames water issue & you promised to get them out on Thursday as you could see how bad the issue was & the damage it was causing. I called again Friday as per your instruction and was assured Thames water would be sent out that morning. As of 6pm last night no one had been so I called Thames water myself to get them urgently out to the road/property. They advised they had received no case from you. They attended the road/property last night at 10pm to be advise me the issue is not Thames water but needed to be resolved by TFL as it’s an issue with the gully. As you are aware we have been unable to open silks bar/restaurant this week due to this issue - which is causing us a loss of earnings. Please can I ask that someone urgently call me & that a team attend today to resolve. We have been unable to open silks due to covid regulations - we were finally due to open on Monday & cannot due to the issue. Please can I ask that someone calls me urgently on 07825 351 318. We are due more rain this weekend which will mean further damage to a newly refurbished establishment. Thank you. Remy

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue it will be cleared and made safe within 24 hours, or sooner. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 09:49, Saturday 22 May 2021

  • Hi, this is a safety issue not only for the members of public stood at the bus stop or walking through the flooded parent but also for the property - if it rains anymore there is potential for this to go in to the properties electricity. I have been calling the emergency safety line contact number...pressing 6 then 9 then confirming again it’s an emergency safety issue by pressing # and the line cuts off & goes dead everytime so I am unable to speak to anyone as the phone line doesn’t seem to be working. This issue has been going on with TFL for 6 days. I need someone to come out and resolve this urgently this afternoon.

    Posted anonymously at 12:19, Saturday 22 May 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sunday 20 June 2021

This report is now closed to updates. You can make a new report in the same location.