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Lights do not change when the button is pressed

Reported via desktop in the Pedestrian wait button not working category anonymously at 18:50, Thu 10 June 2021

Sent to TfL less than a minute later. TfL ref: FMS2783492.

Customer called again as the button has broken again. Customer said you press the button and it goes red at the control panel but the lights do not change.

This is very dangerous because children from the local schools cross the road at this crossing. this is an accident waiting to happen.

Reported via mobile in the Pedestrian wait button not working category anonymously at 11:53, Sunday 7 February 2021

Sent to TfL less than a minute later. TfL ref: FMS2531020.

The red light that shows a pedestrian has pressed to cross is permanently lit but the lights never change to allow pedestrians to cross

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 19:01, Thu 10 June 2021

  • Given this is a well used crossing (particularly by schoolchildren) the fault has not yet been fixed and it is not acceptable that it is not given top priority.

    Posted by Simon Crane at 14:53, Mon 28 June 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Fri 9 July 2021

This report is now closed to updates. You can make a new report in the same location.