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COMPLAINT Broken TCSU cover still NOT fixed Saturday 20 June

Reported via desktop in the General Fault category anonymously at 09:44, Sunday 20 June 2021

Sent to TfL less than a minute later. TfL ref: FMS2804901.

Broken ("holed") TCSU Cooper Clarke inspection cover Reported via desktop in the General Fault category anonymously at 05:22, Sunday 25 April 2021

Sent to TfL less than a minute later. TfL ref: FMS2689614.

Photo of this reportzoom Photo of this reportzoom Broken ("holed") TCSU Cooper Clarke inspection cover

Plastic cover has a hole in it: possible pedestrian hazard: location is c.10m east of traffic lights on War Memorial junction A222/A228 on footway at junction of Bromley Road with Kemnal Road: has been like this for weeks.....

Photos taken 7am saturday 24 April 2021.

For replacement please ASAP

Report abuse Get updates Problems nearby UPDATES Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

State changed to: Action scheduled

Posted by TfL at 11:05, Monday 26 April 2021

Photo of this reportzoom Photo of this reportzoom FOUR weeks on from my report and MONTHS after the cover was broken, photos as at 7am Monday 24 May: still NOT fixed...

It's a 'five minute job' to replace the broken inspection cover with a more robust/stronger one...

Disappointing TfL....

Please ACTION IMMEDIATELY.....and remove the fallen down yellow barriers that are both a trip hazard and an eyesore....

Posted anonymously at 10:36, Monday 24 May 2021

The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

State changed to: Fixed

Posted by TfL at 05:32, Tuesday 25 May 2021

Photo of this reportzoom Photo of this reportzoom Photos as at 7am wednesday 26 May attached....

So apart from the barriers being resurrected around the broken cover NOTHING has happened TfL.....

IT IS NOT FIXED!

This has been like this for MONTHS....It is TOTALLY UNACCEPTABLE...

By way of contrast I reported a broken BT inspection over nearby and they barriered it replaced it and removed the barriers within a week of me reporting it to them, so it can be done TfL.....

Posted anonymously at 11:40, Wednesday 26 May 2021

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Updates

  • Photo of this report zoom

    Redact

    Photo of this report zoom

    Redact

    FORMAL COMPLAINT

    Photos as at 7am saturday 19 June.

    Months have gone by for this 5 minute replacement job....

    It's an 'eyesore/blot on the landscape'

    What is the problem?

    BT Openreach fixed a similar broken cover in this vicinity within a week of reporting: why can TfL/TCSU not do so?

    Copied to our new GLA member/deputy leader of Bromley Council for information/action....

    FORMAL COMPLAINT.....

    Posted anonymously at 09:48, Sunday 20 June 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 14:23, Wednesday 23 June 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 22 July 2021

This report is now closed to updates. You can make a new report in the same location.