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Wait button not working

Reported via desktop in the Pedestrian wait button not working category anonymously at 09:51, Sunday 20 June 2021

Sent to TfL less than a minute later. TfL ref: FMS2804909.

Why do you keep marking my reports as duplicates and then closing them when you have not fixed the problem or looked at the earlier reports. Look at the history at this site. It is clearly an ongoing and probably intermittent problem with the pedestrian crossing button coastbound.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:22, Sunday 20 June 2021

  • Oh so there is a fault then! Just as well I persevered after you ignored my FOUR reports yesterday. No wonder people have little faith in TfL. Incidentally, I tried it again today and it didn't work on the first attempt, but then worked OK on the second. So, like I said, intermittent contact fault on the button by the looks of things.

    Posted anonymously at 15:19, Sunday 20 June 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Monday 19 July 2021

This report is now closed to updates. You can make a new report in the same location.