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Wait button goes out without a 'green to pedestrians' phase

Reported via desktop in the Pedestrian wait button not working category anonymously at 05:37, Wednesday 14 July 2021

Sent to TfL less than a minute later. TfL ref: FMS2863108.

Waiting to cross from South to North the button activated the "wait" signal, but the 'wait' signal went out without a pedestrian crossing phase. It looked as if the error was linked to phase changes at the opposite (eastbound) carriageway. This was observed on 13 July 2021

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. Our team had investigated this for you and found that these are temporary traffic signals in place for roadworks. We have reported this issue to the contractor on your behalf and requested that they attend the location as soon as possible. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234 Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 05:44, Wednesday 14 July 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 12 August 2021

This report is now closed to updates. You can make a new report in the same location.