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The wait button is stuck on wait, but the lights never change from Green for cars

Reported via desktop in the Pedestrian wait button not working category anonymously at 23:50, Mon 19 July 2021

Sent to TfL less than a minute later. TfL ref: FMS2876339.

On the pedestrian crossing opposite 245 Kennington Lane (near to the Pilgrim Pub), the wait button is permanently on, but the lights never change to enable people to cross safely. This has been like this since Saturday afternoon. Lots of people use this to cross this busy road safely and it serves numerous schools and is a normal safe crossing for the elderly so it is a real concern that it isn't working.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 23:55, Mon 19 July 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 17 August 2021

This report is now closed to updates. You can make a new report in the same location.