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These traffic lights seem to change too abruptly

Reported via desktop in the General Fault category anonymously at 09:45, Saturday 24 July 2021

Sent to TfL less than a minute later. TfL ref: FMS2887306.

I use the pedestrian crossing every day to drop my child to school, and every single time cars coming from A206- Horn Lane, find it hard to adjust in time when the lights turn red for them, running the risk of being hit by the following car. In most cases, they run the red light to avoid this. It is confusing, as we cannot safely cross when it's green. I am not sure what the problem is exactly, but this happened enough times, in the past month, to prove that something is wrong.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 10:54, Wednesday 28 July 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 26 August 2021

This report is now closed to updates. You can make a new report in the same location.