Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue, we will do our best to make safe within 24 hours. Otherwise, we aim to fix it within 28 days. If new parts are needed this may take a little longer. Should you need anything else, or if you have any questions please our contact customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
Category changed from ‘Damage - pole leaning / equipment detached from pole/facing the wrong direction’ to ‘Damage - wires exposed’
State changed to: Action scheduled
Posted by TfL at 08:39, Tue 27 July 2021
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234