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Paving Issues

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 12:56, Wed 28 July 2021

Sent to TfL less than a minute later. TfL ref: FMS2897036.

I walked across Kew Bridge last weekend and noticed that the worst offending paving stones had been fixed. However I have to report that there are now a few more loose ones south of the bus stop nearer the crown of the bridge. I fear unless the the whole job is redone this is going to be an ongoing saga

Can you please get your team to do another inspection and rectify please

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  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 17:19, Wed 28 July 2021

  • The paving is no better as of 20 August. The slabs are loosening again and need urgent repair as they rock and are a trip hazard - also an obvious question, these defects have been ongoing for many years and date from the original works, which have never proved to be durable - how about a once and for all repair ?

    Posted anonymously at 12:53, Sun 22 August 2021

  • The original job was a disaster and really poor quality. As soon as the work was completed (took months) you could see the stones coming lose. It needs to be relayed by competent builders.

    Posted anonymously at 16:30, Sun 24 October 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:27, Thu 16 December 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Fri 14 January 2022

This report is now closed to updates. You can make a new report in the same location.