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Streetlights 0633 and 0637 on Aylmer Road.

Reported via desktop in the Street Light - Equipment damaged, pole leaning category anonymously at 07:50, Tuesday 3 August 2021

Sent to TfL less than a minute later. TfL ref: FMS2910070.

TfL service is DIABOLICAL. Reported six weeks ago - see FMS2814377 - but "Closed" few days later. Still not fixed. Telephoned TfL three times. Even Olivia, TfL Manager cannot tell us WHO wrongly closed this case or WHY, nor is this page updated with apologies or progress. Complaint Ref. 15850884 was submitted 29 July but contrary to our request, this website does not reflect that, so public are not informed. ENOUGH. If not fixed WITHIN SEVEN DAYS the story will be reported to newspapers.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This lighting problem has been investigated and we can confirm that there is a fault here. We have now referred this to our contractors, and this will be fixed during our next scheduled works, or sooner if possible. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 07:59, Tuesday 3 August 2021

  • Further to our update on 3 August 2021. Our electrical team had attended the location of streetlights 0633 & 0637 on Aylmer Road and I want to reassure you that they are investigating further. This has included daytime and night time visits.

    Posted by TfL at 09:44, Thursday 5 August 2021

  • Further to our update on 3 August 2021, that was TWO WEEKS AGO, our photographer has now attended the location of streetlights 0633 & 0637 on Aylmer Road and we assure you that reports plus photos are being sent to newspaper editors. Daytime and night time photos included. We have waited long enough.

    Posted anonymously at 05:01, Tuesday 17 August 2021

  • I apologise for the continued delay. The matter is currently with our lighting team. Once there is a further update we will add it here

    Posted by TfL at 14:42, Wednesday 25 August 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 1 September 2021

This report is now closed to updates. You can make a new report in the same location.