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The pavement has a hole which floods into our business's basement

Reported via mobile in the Flooding category anonymously at 14:04, Tuesday 17 August 2021

Sent to TfL less than a minute later. TfL ref: FMS2941047.

Our basement - Oliver Bonas on Upper St - is flooded, and an engineer from the council said it's due to a fault in the pavement above. He informed us that TFL maintain these pavements.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue it will be cleared and made safe within 24 hours, or sooner. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 14:17, Tuesday 17 August 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue it will be cleared and made safe within 24 hours, or sooner. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    Posted by TfL at 14:17, Tuesday 17 August 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 15 September 2021

This report is now closed to updates. You can make a new report in the same location.